Gelee Limited Warranty
Advanced Comfort Technologies, Inc. (‘the Company”) warrants your Gelee mattress (the “Product”) against manufacturing defects in workmanship and materials as described in this limited warranty (“Warranty”). If within ten (10) years of the date of purchase the Product fails due to any defect in materials or workmanship, the Company will replace or repair the Product for the original registered owner.
The adjustable base is not warranted by the Company, but has a separate warranty provided by the adjustable base manufacturer.
No other warranty, express or implied, exists. This Warranty covers deterioration causing the Product to have a visible indentation greater than one inch (1") that is not associated with a sag in the foundation, box springs or platform. Warranty pick up fees apply. Please contact the authorized dealer where the Product was purchased for details.
Do not remove or discard the white law labels or the model name label. These labels serve as a means of identification to establish your warranty rights.
What the Warranty Does Not Cover
- Normal wear and tear; body impressions:
- .75 inches or less for Intellibed mattresses.
- 1 inch or less for Gelee mattresses.
- Firmness preference of the product or normal material softening.
- Distressed merchandise, that is sold as is (unless other agreements were documented at the time of purchase).
The Warranty does not cover normal wear and tear, abuse, damage (including stains and damage caused by inadequate box springs or frame, or damage caused when moving or transporting the mattress), and improper care or maintenance. The Warranty does not cover a normal increase in softness or comfort preference. In addition, the warranty does not cover physical abuse or damage to the structure and/or cover material of the mattress, including but not limited to, burns, cuts, tears, liquid damage, or stains.
If you did not purchase a box spring or adjustable base from the Company, you may be required to provide proof of the quality of the foundation of the Product if you make a claim under the Warranty. USE OF AN INAPPROPRIATE FOUNDATION WILL VOID THIS WARRANTY WHETHER EXPRESS OR IMPLIED.
The Warranty on the Product, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this Warranty, which begins, with the date of purchase by the original owner. The Company does not warrant that the Product is suitable for any person’s medical condition. The Company makes no warranty beyond what is contained in the Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The Company does not authorize any person to create for the Company any other obligations or liability in connection with the Warranty. Floor models or demonstration samples (“demos”) sold at a discount are not covered by this Warranty.
What Voids the Warranty:
- Not having both the white law label(s) and model name label.
- Lack of original proof of purchase or not being the original registered owner.
- Purchase made from an unauthorized dealer.
- Stains, soiling, burns, odors (including cigarette smoke).
- Mattress damage including drag marks from moving the mattress or box spring.
- Inadequate support from improper box springs, frame, or, if required, center post.
- Bent or broken border wires.
- Improper storage. The mattress should be stored flat.
- Removal of zipper cover (if applicable)
If a Problem Occurs:
Please contact the authorized dealer where you purchased the product. If purchased directly from Gelee please contact email@example.com or call 888.435.2339.
If you experience a problem with your mattress within the 90-day trial period, please contact the Company’s authorized distributor from which you purchased it. Shipping costs on the original mattress return and a new mattress replacement will be covered for you.
If a problem, which is covered by Intellibed’s warranty policy, occurs after the 90-day trial period and prior to the end of the warranty period, the Company will repair or replace (at the Company’s discretion) your mattress. You will be responsible for shipping costs both to return the original mattress and for receiving the repaired or replacement mattress.
Replacement or repair of the defective Product is the only remedy under the Warranty, except in the case that identical materials are not available at the time of product service.
The Company reserves the right to substitute materials of equal or higher quality, or (at the Company’s option) provide a refund. For the Warranty to be valid, you must be the original consumer purchaser from an authorized dealer (in the United States) of the Company, you must provide a copy of the original store receipt or other proof of date, place of purchase and purchase price. The Company shall not be liable for incidental or consequential damages arising out of the use of the Product or the inability to use the Product, or for the breach of this Warranty or any other express or implied warranty.
Important Care and Use Instructions:
We do not recommend using conventional mattress covers. Mattress protectors designed to work specifically for your product are available from your retailer, and are guaranteed by their manufacturer to protect your product from fluids and moisture. STAINS ON THE PRODUCT WILL VOID THE WARRANTY.
Frame and Box Spring Support:
We recommend purchasing a base or box springs through your Intellibed dealer. If mattresses are placed directly on a “platform” or “slat” bed, slats must be at least two inches wide and no more than two inches apart. Additionally, there must be a post from the floor supporting the center of the mattress (queen and king mattresses). INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY.
Recommended Mattress Break in Tips:
You may notice that the product feels as though the surface is collapsing under certain areas of your body. The product is doing what it is designed to do, which is to relieve pressure, provide firm support of the back and proper alignment of the spine. As with any change, it may take some time for your body to adjust to the additional support provided by the product. DO NOT ATTEMPT TO TURN THE PRODUCT ALONE, AS SERIOUS INJURY COULD OCCUR. It is recommended that you rotate the mattress once a month for the first six months, and then once every six months thereafter. Rotate it so the head becomes the foot. The product is made of materials known for their ability to resist sagging and body impressions. Slight body impressions are normal and are not an indication of a defect. Over the lifetime of the mattress, it will soften 3-5%.
5 Year Limited Warranty: Advanced Comfort Technologies, Inc. warrants to the original purchaser that the accompanying product will be free from defects in material and workmanship for a period of 5 years from the original invoice date. This Limited Warranty does not cover conditions resulting from normal wear and tear. Use of the product diminishes the loft of the filling material. Since this is an anticipated characteristic of the product, the Company makes no warranty with respect to the natural compression of the filling material. All cleaning must be done in accordance with care instructions. ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitation of Remedies:
If, during the Limited Warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. To make a claim, contact ACTI Customer Service at 801-716-2888 to obtain Return Authorization. Defective products must be returned, along with the original invoice to ACTI (call 801-716-2888 for full details). Replacement of a product under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.