Exchange Process: Once you have called and initiated an exchange, the Customer Service team can provide you with a case number. In the event of an exchange, you are responsible to pay any upgrade fee, as well as the shipping of your new mattress. Gelee will cover the cost of shipping to get your current mattress back to us. Balances due for upgrades or shipping charges are due at the time the exchange is requested. You will also receive an email to confirm the exchange, and you must reply agreeing to the policy and terms. Exchanges are deemed final sale, and there will not be a second 90 night trial.
Exchange Shipping: Shipping times for exchanges are consistent with shipping times for your initial purchase. The local company will bring your new mattress and remove the old one. The packaging materials from the new mattress will be used to ship your previous mattress back to us at gelee. Once we receive the mattress back, we will inspect it for any stains, rips, tears or odors. If the mattress is found to be in like new condition, we will process the exchange. In the event a refund is due, please allow 10-15 days from the time the mattress arrives at our location for the credit to show on your account.
For Help with Exchanges Call Our Customer Service Team 844-907-5337