FAQ

Gelee FAQs

Do you ship anywhere in North America?

We ship Gelee mattresses, adjustable bases, and accessories anywhere in the continental U.S. Shipping charges may vary depending on state or location. Please refer to our shipping page for more information. 

How long will a Gelee last?

Gel Matrix® is very durable. It won’t melt or crumble. All Gelee mattresses without adjustable bases are warranted to last up to 10 years. The gel and other materials are of the very finest quality equaling or surpassing those used in any other mattress product so you can be sure the Gelee will outlast even the most expensive home mattresses. 

Is the gel liquid? Will it leak?

No. Gel Matrix® is a non-toxic, adaptive material that is not liquid and will never leak. 

How often should I rotate my bed?

We suggest rotating the bed 180 degrees every month for the first 6 months and then once every 6 months thereafter. 

Who do I contact if there is a problem with my delivery?

 Our Customer Service Center is open to assist you Monday – Friday 9 AM – 5 PM MST. Please call us at 844-907-5337 and one of our customer service representatives will be happy to assist you. 

Who ships your product?

The accessories, protectors, pillows, and toppers are shipped via UPS. The customer will receive an email from UPS when the product has been shipped, and they will be able to track the package so they know which day it will be arriving. We contract the shipment of the beds and adjustable bases through Manna. Our warehouse will send the customer an email the morning the bed is set to ship. Within 1-5 business days the customer will receive an email from the delivery agency with contact information and their tracking number. The delivery agency will call to schedule the time and date of the delivery with the customer once the product has been received in their area. Manna may be contacted at 877-626-6249. 

How do I clean my Gelee if something happens and the protector has been removed?

Steam cleaning is preferred. A hand-held clothes steamer or a cleaning company like Stanley Steamer are both a great way to clean the mattress. You do not want to soak the mattress with water or cleaner. Some have found that any cleaner with “Oxy” in the title works. Again, if you spray or scrub the mattress be careful to not soak it.